Frequently Asked Questions

General FAQ's

  • Chevron down If I am traveling by myself, may I participate on a Liquid Tour?
  • Of course! We welcome solo adventure travelers!

  • Chevron down What if our ship is delayed or our port is cancelled?
  • Alaska Cruise Ships tend to run on time, but there are always exceptions. If your cruise ship is late, we will do our best to accommodate. We understand this is completely out of your control as well as ours and if we are unable to accommodate, we will provide a full refund. If you cruise ship has to cancel Juneau as a port of call, we will also provide a full refund.

  • Chevron down Are we guaranteed to get back to the ship in time?
  • We guarantee that your tour will return on time.  All tour times are scheduled around cruise ship arrival and departure times, and allow for adequate time before and after the adventure to easily make it back onboard and on time.

  • Chevron down Will our tour be canceled if it is raining?
  • No. Juneau is located in the worlds largest temperate rainforest (the Tongass National Forest, it is also the largest National Forest in the United States). Rain is very common in Juneau and we welcome it.  We provide a rain jacket, rain pants and rain boots to each guest, but please dress to stay warm and possibly get wet.  If Liquid Alaska Tours deems weather conditions are unsafe, Liquid Alaska Tours will cancel the tour (and provide a full refund).

  • Chevron down What is the cancellation policy?
  • Liquid Alaska guests will receive a full refund if you cancel at least 72 hours before your tour time. Guests will also receive a full refund if Liquid Alaska has to cancel due to weather or unforeseen circumstances.  Guests who are a no-show will be charged full price.  We are a small company and ask that you cancel as soon as you know you will not be going on our adventure.

  • Chevron down Will this tour time work for my ship?
  • Tour departures 30 minutes or greater after your ship arrival, you will be able to make it to our tour meeting location at the Mount Roberts Tramway on time. Most of the cruise ships docks in Juneau are within a 5-7 minute walk from the Mount Roberts Tramway with the exception of the AJ dock.

    The AJ dock is about a mile away from Mount Roberts Tramway. There is a shuttle system*** that will drive you and drop off next to our meeting location at Mount Roberts Tramway.

    There are a couple of exceptions: If you are on the Norwegian Bliss or the Norwegian Joy and on our Mendenhall Glacier ICE Adventure, we have created a tour time specifically for your ship. Our guides will be waiting outside the gangway. It is important that you are ready and actively getting off your ship when it docks.

    ***For most cruise lines and a fee may apply

Mendenhall Glacier Ice Adventure

  • Chevron down Will I be able to see or go into an ice cave on tour?
  • Possibly, but we do not guarantee it.

    Ice caves are not a permanent feature and completely unpredictable.

    Our professional guides are on the ice everyday looking for features that are safe and accessible, but glaciers are at a constant state of change, so specific features, including ice caves are not guaranteed.

    If you are only booking our Mendenhall Glacier Ice Adventure to see ice caves, we suggest you doing another activity as we cannot guarantee them or any specific glacier feature.

  • Chevron down Do I have to paddle?
  • Yes. It is a team effort! Everyone must be able to have full mobility of their limbs and be able to paddle along with the guide.

  • Chevron down How large is the canoe?
  • We use three different sizes of canoes. Our canoes may hold 7 guests, 10 guests or 14 guests.

  • Chevron down How close will I get to the glacier?
  • This tour WALKS on the glacier itself. From the canoe you will see the glacier at a safe distance. Once ashore, you will be hiking on the Mendenhall Glacier ice itself. We provide crampons to be able to walk safely on the glacier itself.

  • Chevron down What type of clothing should I wear?
  • Weather depending, you are encouraged to wear gloves and light layers. We’ll provide you with waterproof jackets, pants, and boots.

  • Chevron down Will I see any wildlife or bears on this tour?
  • Bald eagles, porcupines, mountain goats, herons, shorebirds, arctic terns and waterfowl are all common sights, however this is not a designated wildlife tour and specific wildlife cannot be guaranteed.

  • Chevron down Is it safe to walk on the glacier?
  • Yes! The glacier surface is not slippery like you would imagine. We outfit all of our guests with crampons for extra traction. Our professional guides with be with you entire tour to ensure safety.

  • Chevron down Is it cold on the glacier?
  • The temperature depends on the weather, but expect the glacier to be around 10 degrees cooler. Please dress accordingly, we suggest layers!

  • Chevron down My Norwegian cruise ship arrives at 7:00am, will I be able to make the 7:15am tour time?
  • Yes. If you are arriving on the Norwegian Joy at 7am, we have a tour specific for this ship. You will be greeted by your guide in front of your cruise ship. It is very important that you are ready to exit the ship upon arrival in order to meet your guide on time.

  • Chevron down May I bring a camera, camera bag or small backpack?
  • Yes. We encourage guests to bring their camera. Please keep in mind that we are canoeing across a lake, possibly in the rain so there is a chance it will get wet and we are not responsible for any damages.

    Small bags are allowed on tour.

    We provide small dry bags for guests to put their belongings in during the tour.

  • Chevron down Are food and drink included/can I bring my own food or drink?
  • Yes, we provide light snacks along with bottled water. At the conclusion of the tour, we provide a warm beverage.

    Please feel free to bring your own food and drink, but there are no trash cans, so you are responsible for packing out your own trash.

  • Chevron down Are there any physical requirements for this tour?
  • Minimum weight: 90 lbs.

    Maximum weight: 240 lbs.

    Minimum age: 12 years old

    Yes. This is a very active tour. It is roughly an hour of paddling each way to get across the Mendenhall Lake to the glacier. Once arriving on shore we spend approximately 60-90 minutes hiking and exploring the glacier.

    Guests must have full use of their limbs to get in and out the canoe and to assist in paddling the canoe across the lake (a total of two hours).

  • Chevron down Are there bathrooms available?
  • Flush toilets are located at our meeting and drop off location at the Mount Roberts Tramway.

    Once our adventure starts, we bring our guests directly to the West Glacier Trailhead at the Mendenhall Lake. This is where we get everyone geared up, we go over safety and paddling instructions and where we start our journey.

    There are very nice pit toilets operated by the United States Forest Service located at the West Glacier Trailhead. Our guests are welcome to use these before our gear up and once we get back.

    During our adventure on the Mendenhall Glacier there are no facilities available. Mother nature does provide plenty of space, we just ask that you abide by our Leave No Trace partnership and pack out your trash.

  • Chevron down How many people are on tour?
  • We have a guide to guest ratio of 1 to 7.

  • Chevron down What sizes do you have for gear?
  • Adventurers come in all shapes and sizes! So we have a huge variety.

    We provide top quality equipment for our guides and guests. The North Face and Marmot are our raincoats and rain pants. Our rain boots are “Alaskan Sneakers” aka Xtratuf rain boots.

    Our raincoats with hoods sizes are: XS- XXL in both mens and womens.

    Our rain pants are: XS- XXL in both mens and womens.

    Our rain boots are sizes: 5-14 Unisex

    We also have limited child sizes in both rain gear and rain boots.

Mendenhall Glacier Lake Canoe Tour

  • Chevron down Will I be able to see or go into an ice cave on tour?
  • This tour views the Mendenhall Glacier at an up close, yet safe distance from a canoe. It is does not walk on shore or the glacier.

  • Chevron down Do I have to paddle?
  • Yes. It is a team effort! Everyone must be able to have full mobility of their limbs and be able to paddle along with the guide.

  • Chevron down How large is the canoe?
  • We use two sizes of canoes for this tour, which may hold up to 10 guests maximum.

  • Chevron down How close will I get to the glacier?
  • From the canoe, you will get to about a few hundred meters from the glacier. Besides walking on the glacier itself, this is the closest guests can get to the Mendenhall Glacier. On this tour, we will also paddle towards Nugget Falls.

  • Chevron down What type of clothing should I wear?
  • Weather depending, you are encouraged to wear gloves and light layers. We’ll provide you with waterproof jackets, pants, and boots.

  • Chevron down Will I see any wildlife or bears on this tour?
  • Bald eagles, porcupines, mountain goats, herons, shorebirds, arctic terns and waterfowl are all common sights, however this is not a designated wildlife tour and specific wildlife cannot be guaranteed.

  • Chevron down Are food and drink included/can I bring my own food or drink?
  • Yes. We encourage guests to bring their camera. Please keep in mind that we are canoeing across a lake, possibly in the rain so there is a chance it will get wet and we are not responsible for any damages.

    Small bags are allowed on tour.

    We provide small dry bags for guests to put their belongings in during the tour.

  • Chevron down Are there any physical requirements for this tour?
  • Minimum weight: 90 lbs.

    Maximum weight: 240 lbs.

    Minimum age: 12 years old

    Yes. This tour is a team effort. Guests must be able to have full use of their limbs to get in and out of the canoe and be able to paddle for up to two hours. The more you paddle the more you get to see!

  • Chevron down Are there bathrooms available?
  • Flush toilets are located at our meeting and drop off location at the Mount Roberts Tramway.

    Once our adventure starts, we bring our guests directly to the West Glacier Trailhead at the Mendenhall Lake. This is where we get everyone geared up, we go over safety and paddling instructions and where we start our journey.

    There are very nice pit toilets operated by the United States Forest Service located at the West Glacier Trailhead. Our guests are welcome to use these before our gear up and once we get back.

  • Chevron down How many people are on tour?
  • We have a guide to guest ratio of 1 to 8.

  • Chevron down What sizes do you have for gear?
  • Adventurers come in all shapes and sizes! So we have a huge variety.

    We provide top quality equipment for our guides and guests. The North Face and Marmot are our raincoats and rain pants. Our rain boots are “Alaskan Sneakers” aka Xtratuf rain boots.

    Our raincoats with hoods sizes are: XS- XXL in both mens and womens.

    Our rain pants are: XS- XXL in both mens and womens.

    Our rain boots are sizes: 3-14 Unisex

    We also have limited child sizes in both rain gear and rain boots.

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Liquid Alaska Tours operates under permit with the Tongass National Forest and is an equal opportunity provider.

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