Frequently Asked Questions

  • Chevron down Are Ice Caves always accessible?
  • An ice cave can only be accessed under safe conditions, which is subject to tour guide expertise. If no caves are accessible, more time will be spent on the surface of the glacier. 

  • Chevron down Do I have to paddle?
  • Yes! We will be using a native-style paddle canoe and everyone is expected to paddle along with the guide. 

  • Chevron down How large is the canoe?
  • There are 3 different sizes of canoes that are used. Each can hold either 7 guests, 10 guests or 14 guests.

  • Chevron down How close will I get to the glacier?
  • You will be on Mendenhall Lake during the canoe portion of the tour and once ashore, you will be hiking on the Mendenhall Glacier itself. From the canoe, you will get about 200 yards away from the glacier.

  • Chevron down Will I see any wildlife or bears on this tour?
  • Bald eagles, herons, shorebirds, artic terns and waterfowl are all common sights, however this is not a designated wildlife tour and specific wildlife cannot be guaranteed.

  • Chevron down Is it safe to walk on the glacier and enter the caves?
  • Entry into the ice caves is only allowed when conditions are deemed to be safe. The glacier surface is not slippery like you would imagine, but you will be outfitted with crampons just in case for extra traction. You will be with an experienced guide(s) the entire tour.

  • Chevron down Is it cold on the glacier?
  • The temperature really depends on the weather, but expect the temperature on the glacier to be 5-10 degrees cooler.

  • Chevron down My cruise ship arrives at 7:00am, will I be able to make the 7:15am tour time?
  • Yes! When arriving on the Norwegian Jewel or Norwegian Sun, you will be greeted by our tour guides in front of your cruise ship.  It is important that you are ready to exit the ship upon arrival in order to have ample time to meet your guides. 

  • Chevron down Can I bring a backpack?
  • Yes, small bags will be allowed during this tour.

  • Chevron down Are food and drink included / Can I bring my own food or drink?
  • Yes, a complimentary bottle of water is provided along with a light snack and warm beverage at the conclusion of the tour. 

    You are allowed to bring your own food and drink, but there are no waste bins, so you are responsible for transporting your own garbage.

  • Chevron down Are there any physical requirements for this tour?
  • Minimum weight is 90lbs, maximum weight is 240lbs. You must have full use of limbs to get in and out of the canoe, and to assist in paddling the canoe across the lake. You must be able to endure approximately 1 mile of hiking on uneven terrain and 2 hours of canoe paddling.

  • Chevron down What should I wear on my adventure?
  • Juneau’s weather in the summer is completely unpredictable. A typical summer day could be in the lower 40’s, rain and cloudy; but could also be mid 60’s, sunny without a cloud in the sky.

    Please dress comfortably and according to the weather. We suggest wearing non-cotton layers, bringing gloves or mitten for walking on the glacier, a hat if it is cooler out, and sunglasses if it is sunny to avoid snow reflection.

    We will provide you with a rain jacket with a hood, rain pants, along with Alaskan sneakers aka Xtratuf rain boots.

  • Chevron down How will I recognize my guide?
  • Your guide will be holding a light blue sign that says “Mendenhall Glacier Ice Adventure” and will be standing underneath the Mount Roberts TRAM cables. They will be there 30 minutes prior to your departure. If you have any problems finding your guide, please call Liquid Alaska Tours at 1-800-892-5504.

    *If you are coming in on a Norwegian Ship and you are docking at the AJ dock, your guide will meet you to the right as you exit off the ship. 

Liquid Alaska Tours operates under permit with the Tongass National Forest and is an equal opportunity provider.

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